SHIPPING & RETURNS
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Fashion Nova to import the goods on his behalf. Further, the consignee/buyer agrees Fashion Nova may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
RETURN & EXCHANGE POLICY
It is highly suggested for the customer to create an account upon purchase. Should you need to request an exchange or store credit, it facilitates the process considerably. Items returned within 30 days of when shipment was received will be eligible for exchange, store credit or refund.
*ALL SALE, DOORBUSTER, EARRINGS, 14KT GOLD, CUSTOM, PRESALE & ENGRAVED ITEMS ARE FINAL SALE.
1) Shipping & Handling is not refundable.
2) All sale, doorbuster, earrings, 14kt gold, presale items, custom and engraved items are final sale, non-refundable & nonexchangeable.
3) Items must be returned in the original product packaging they were shipped in, in their original, unworn condition.
4) Items not returned in the original product packaging will not receive full credit and a repackaging fee of $5.00 will be charged.
5) Domestic customers can print out a prepaid shipping label. If you are returning your order $3 will be deducted from your total to cover the return postage.